Terms & Conditions

Terms & Conditions


All non-custom items may be returned for a refund (less shipping) within 30 days of receipt.  Returns must be in new condition with original packaging. Used items or wheels that have had tires or any other parts installed may not be returned. Custom orders, tires, rotors, pads, and cassettes may be returned at the sole discretion of Ride Maple.


All Maple Wheels have a lifetime warranty against defects in materials and workmanship. To qualify for warranty, all wheels must have been purchased through an authorized Maple dealer or directly from Maple "new" and not as "used" or "demo".  To submit a warranty claim, please contact us to start the process.  Warranty does not cover normal wear and tear, broken spokes or nipples, misuse, impact damage, products that have been altered, improper maintenance, or incorrect installation.  Additional parts installed are not covered by the warranty policy (i.e rotors, tires, etc).

Buried in the fine print of other brand's "lifetime warranty" is some variation of what you're reading here.  We're just upfront about it.  We stand behind our wheels, but if you run inadequate tire pressure or other such causes of rim breakage that no wheel can withstand; that's on you, and is what our Incident Replacement is for.

3 Year Incident Replacement

Our incident replacement policy is simple. Crash or break it in the first three years, and we’ll replace it for a fraction of the price of a new wheel. 

Incident replacement includes: rim, labor, spokes, nipples, and tubeless tape.  Customers are responsible for shipping to and from Maple.

Click HERE to submit your Warranty or Incident Replacement